Shipping & Returns

Shipping

Orders placed by 2:30 PM EST (Monday–Friday) are processed and shipped the same business day.
Orders placed after 2:30 PM EST, on weekends, or on holidays are processed the next business day.
Orders containing 32oz Concentrate, Fridge Packs, or RTD cans may require one additional processing day.
Workshop coffees are roasted to order and typically ship the following business day.

All orders must be shipped to the approved commercial business address associated with the wholesale account.
Shipping is available only to commercial business locations.
Residential addresses, non-commercial locations, PO Boxes, and third-party freight forwarding addresses are not eligible for delivery.
TTC reserves the right to delay, cancel, or refuse shipment if the provided shipping address does not meet these requirements.

Shipping carriers may vary. Tracking information will be provided once the order has shipped.

Due to the nature of our products, returns are limited and subject to the policies below.

Refunds are generally issued as store credit, unless otherwise required by law.
Store credit is issued as a Credit Memo to the customer account and is automatically applied to future orders until fully used.
Any remaining credit balance will carry over to subsequent orders.
If a refund request is submitted before an order has shipped, TTC may, upon request, issue a refund to the original payment method via Wix Payments.
Once an order has shipped, refunds will be issued only as store credit, unless otherwise required by law.
If a card refund is processed, payment processing fees are non-refundable.
Store credits expire 90 days from the date of issuance unless otherwise agreed to in writing.
No restocking fees apply.

Customers must inspect all shipments upon receipt.
Any issues related to damaged, incorrect, or missing items must be reported to TTC within a reasonable timeframe of delivery, along with supporting photos when applicable.
TTC will review each claim and, if approved, issue store credit or a replacement at its discretion.