Terms & Conditions
The Three Chords, Inc. (TTC)
Last updated: Jan 2nd, 2026
Introduction
Welcome to The Three Chords, Inc. (“TTC”).
By accessing, registering for, or placing an order through our wholesale website and online ordering portal, you agree to be bound by these Terms & Conditions.
These Terms govern all wholesale transactions, account access, and related services provided by TTC.
Membership
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TTC wholesale access is limited to approved business accounts only.
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To request access, users must:
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Sign up for an account on the TTC website, and
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From the site’s main page, click the “Wholesale Registration” button and submit the required registration form for review.
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Submission of a registration form does not guarantee approval.
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TTC reserves the right, at its sole discretion, to approve, decline, suspend, or revoke wholesale membership at any time.
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Only approved wholesale members may view wholesale pricing and place orders.
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TTC may request additional documentation (business license, resale certificate, etc.) during the approval process.
Orders
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Minimum order: 20 lbs per purchase.
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Packaging rules:
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5LB bags: Sold in packs of 4 (20 lbs total)
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2LB bags: Sold in packs of 10 (20 lbs total)
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12oz bags: Sold in cases of 8
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Exceptions:
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2LB Monte Carlo may be ordered individually; however, the 20 lb minimum order requirement still applies.
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TTC reserves the right to modify product availability, packaging requirements, or minimums without prior notice.
Payment
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Accepted payment methods include:
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Credit/Debit Card (via Wix Payments)
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Apple Pay
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Google Pay
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A “Manual Payment (Invoice Me)” option may be available only for approved credit, adjustment, or refund-related cases.
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All card payments are processed securely.
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Charges will appear on statements as: “TTC Wholesale (The Three Chords, Inc.)”
Shipping & Fulfillment
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Orders placed by 2:30 PM EST (Monday–Friday) ship the same business day.
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Orders placed after 2:30 PM EST ship the following business day.
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Orders containing 32oz Concentrate, Fridge Packs, or RTD cans may require one additional processing day.
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Workshop coffees are roasted to order and typically ship the next business day.
Shipping Address Policy
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All shipments must be delivered to the registered business address associated with the approved wholesale account.
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Deliveries are limited to commercial business locations only.
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Shipping to residential addresses, non-commercial properties, PO Boxes, or freight forwarders is not permitted.
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TTC may cancel or hold orders that do not comply with this policy.
Shipping Fees
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Orders $150 or more: Free shipping
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Orders under $150: Flat $8 shipping fee
Shipping carriers may vary. Tracking information will be provided once the order ships.
Taxes
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Sales tax is applied based on the shipping address and applicable state law.
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Coffee beans are generally tax-exempt in most other states.
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Supplies and non-coffee items (e.g., filters, accessories) may be taxable depending on the state.
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Customers in taxable states (e.g., IL, NJ, or VA) may submit a valid Resale/Tax Exemption Certificate (e.g., IL Form CRT-61, VA Form ST-10) to claim tax-exempt status. TTC will maintain these certificates on file as required by law.
Refunds & Store Credit
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Refunds are generally issued as store credit, unless otherwise required by law.
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Store credit is issued as a Credit Memo on the customer’s account and is automatically applied to future orders until fully used.
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Any remaining credit balance will carry over to subsequent orders.
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If a refund request is submitted before an order has shipped, TTC may, upon request, issue a refund to the original payment method via Wix Payments.
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Once an order has shipped, refunds will be issued only as store credit, unless otherwise required by law.
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If a card refund is processed, payment processing fees are non-refundable.
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Store credits expire 90 days from the date of issuance unless otherwise agreed to in writing.
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No restocking fees apply.
Governing Law
These Terms are governed by the laws of New York, USA.